Malaysia Leading Health & Wellness Company

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Important Notes
重要通知

It is very important to review your shopping cart contents and address before you click purchase. Orders cannot be amended after payment has been made.

It is advisable to register/sign in as a member to enable the tracking of your transaction history.

点击购买前请务必确认您的商品及地址,一旦付款完成,将无法修改订单。
建议您以会员身份注册/登录,以便追踪您的交易记录。

General Delivery Terms
一般送货条款

  • No changes are allowed after payment has been made.
  • One delivery address per transaction only.
  • Goods will only be dispatched after payment has been received.
  • Orders will be delivered within the operational hours of the designated courier service company (Not including Public Holidays). However, the time of arrival could not be estimated.
  • Please ensure that delivery details are correct to avoid any additional transport cost for redirection.
  • Any complaints on late delivery or undelivered items due to no recipient at point of delivery or incorrect addresses will not be entertained.
  • You can also choose to self-collect at one of our branch or kiosk. For collection, please choose your ‘Pickup Location’ during checkout.
  • 付款后不得做任何更改。
  • 一次交易只限一个送货地址。
  • 确认付款后将会安排发货。
  • 订单将会由指定的快递服务公司在其营运时间内寄送(不包括公共假期)。然而, 我们无法明确地预估货品抵达时间。
  • 请确保送货资料的正确性,以避免重新寄送所导致的任何额外费用。
  • 任何因送货当时无人签收/因地址错误而造成延迟交货/未能交货的投诉将不获受理。
  • 您也可以选择到我们的其中一家分行或服务柜台自取。请在结帐时选择“取货地点”即可。

Payment
付款方式

We support the payment options below:

  • Credit/Debit Card
  • Online Banking
  • Paypal

You will receive an email confirming your payment (purchase receipt). It may take up to 24 hours for your order status to update from pending to processing. Note that status viewing is only applicable when you Register/Sign in at the time of purchase.

可选择以下付款方式:

  • 信用卡/转账卡
  • 线上转账
  • Paypal

我们会透过电邮向您确认订单(购物收据)。从有待确定到处理过程,您的订单也许需要24小时来更新您的订购状况。然而,惟有注册成为会员/登录系统后订购,您才能查询订购状况。

Shipping & Tracking
运送及查询追踪

  • Once your order has been shipped, you will receive a notification email with carrier and tracking information for you to track the status of your order. Alternatively, you can track your order at Track My Order.
  • Delivery within Malaysia will take approximately 2-5 working days.If your order has not arrived at the estimated delivery date, please drop us an enquiry here.
  • 一旦您的订单已发货,您将收到一封发货确认邮件,通知您快递服务公司及快递单号资料,以方便您用来追踪您的订单。或者,您也可以在 Track My Order 追踪您的订单。
  • 马来西亚国内运送一般大约2至5个工作天。如果您的订单没有在预估的送货日期内送达,请马上联络我们

Return & Exchange
退货及更换

We do not except refunds.

Damaged goods or wrong items shipped are exchangeable on a one-to-one basis within 7 days from the date you received the item.

我们不接受退款。

当货品损坏或运送错误时,可于收到货品的7天内进行一对一更换。

Frequently Asked Questions
常见问题

Yes. Your history of purchase will be saved for viewing only if u Register / Sign In at the time of purchase.

Yes. A purchase receipt will be emailed to you once the payment has been made.

We support the payment options below:

  • Credit/Debit Card
  • Online Banking
  • Paypal

You will receive an email confirming your payment (purchase receipt). It may take up to 24 hours for your order status to update from pending to processing. Note that status viewing is only applicable when you Register/Sign in at the time of purchase.

The 1 USD charge is a temporary authorization by PayPal. To verify that the buyer’s credit card or debit card is in good standing, a temporary USD 1.00 charge might appear in buyer’s transaction history. The charge appears as ‘pending’ and is automatically removed after the full amount of the purchase is processed. It may take a few minutes or up to 30 days, depending on the card issuer, for the transaction to be removed and the USD 1.00 to be released to the buyer’s card. If the authorization charge remains on the buyer’s card after 30 days, we suggest the buyer contact the card issuer.

No. Please select a residential or office address where we can ship your order.

No. We only take orders within Malaysia at the moment.

After your order is confirmed, you can expect to receive your order within the time frame:

  • Central & Southern Malaysia: 2-4 working days
  • Northern Malaysia: 1-3 working Days
  • East Malaysia: 3-5 working Days

Go to Track My Order to track on your order status.

是的,如果您订购时选择注册成为会员/登入系统,订购记录将被储存。

没错,一旦确认付款,购物收据将发送到您的电子邮箱。

可选择以下付款方式:

  • 信用卡/转账卡
  • 线上转账
  • Paypal

我们会透过电邮向您确认订单(购物收据)。从有待确定到处理过程,您的订单也许需要24小时来更新您的订购状况。然而,惟有注册成为会员/登录系统后订购,您才能查询订购状况。

1美元的收费为PayPal的临时授权款项。为了验证买方的信用卡或转账卡信誉良好,买方交易记录中可能会出现1美元的临时收费。费用显示为“待处理”,在处理完所有购买金额后将自动移除。根据发卡机构的不同,取消此交易可能需要几分钟或多达30天的时间,而1美元也将返还到买方的信用卡内。如果此授权费在30天后仍出现在买方信用卡上,我们建议买方联系发卡机构。

我们暂不支援邮政信箱,请务必提供住家或公司地址。

非常抱歉,目前我们只为马来西亚地区提供递送服务。

一旦您的订单获得确认,您将会在一下时间内收到货品:

  • 马来西亚半岛中部及南部:2至4个工作日
  • 马来西亚半岛北部:1至3个工作日
  • 东马:3至5个工作日

请点击 Track My Order 追踪您的订单情况。

EnerQi Rewards
EnerQi回馈

EnerQi Rewards is a membership loyalty programme by Ecolite Pharma Sdn Bhd that rewards you with Qi Points and exclusive privileges when you make frequent purchases throughout Ecolite concept stores and Ecolite online store.

Join EnerQi and you can:

  • Gain Qi Points throughout Ecolite concept stores and Ecolite online stores. Furthermore, members are entitled to enjoy up to 5x Qi points throughout the birthday month and 2x Qi points during the promotion period.
  • Redeem Qi Points for cash vouchers, household appliance, kitchenware, travel accessories and so on.

For more info, please visit our EnerQi Rewards page here.

You must be a Malaysian citizen and be at least 18 years old on the date of registration.

  • New sign-up: Please proceed your registration here.
  • Re-registration for existing members: We have currently made an upgrade to serve you better. Please register again here to continue your membership with us.
  • Re-registration for existing members (non-online membership) who registered at Ecolite Concept Store: We have made your membership accessible online. Please register again here and sign up for a new online account to continue your membership with us. Make sure to key in the registered phone number of your existing membership to link with the new online account.
  • The phone number is a way to verify that you are a registered member during your visit to Ecolite Concept Stores. Members must present their registered phone number to the cashier before a purchase is made in order to gain Qi Points and enjoy benefits offline.
  • DOB is necessary to ensure you benefit from the Birthday bonus (up to 5x Qi points throughout the birthday month). Please make sure to key in the DOB correctly as this action cannot be undone in My Account section.

Yes. Your online Enerqi membership is also valid at Ecolite Concept Store. You can gain Qi Points online and offline. During your visit to any Ecolite Concept Store, all you need to do is to present your registered phone number to the cashier before a purchase. The points will be credited the next working day, go to Qi Point History to view.

EnerQi is a card-less loyalty programme. All you need to do is log in with your registered email address and password before your online purchase at Ecolite Online Store or present your registered phone number to the cashier before your purchase at any Ecolite Concept Store.

  • You may view your point summary at My Account > Dashboard.
  • For history, please go to My Account > Qi Point History.

Please go to My Account > Redeem to explore our wide range of rewarding gifts. Fill in the redemption form and send back to us. Your redemption status will be notified via email by our EnerQi support team.

EnerQi 回馈是Ecolite Pharma Sdn Bhd的会员忠诚度计划,当您在益康实体保健坊益康线上商店购物时,可以为您累积Qi积分以享有独家优惠。

欲了解更多信息,请访问我们的EnerQi奖励页面

加入EnerQi,您可以:

  • 在益康实体保健坊和益康线上商店购物中获得Qi积分。 此外,除了会员可以在生日月份享受高达5倍的Qi积分外,也可在产品促销期享受2x Qi积分。
  • 兑换Qi积分以获取现金券、家用电器、厨具、旅行配件等。

您必须是马来西亚公民,并且确保在注册会员时至少年满18岁。

  • 新用户:请在这里进行注册。
  • 现有线上用户:我们目前完成系统升级以便更好地为您服务。 请使用不同的电邮在此重新注册。以取得会员资格。
  • 在益康实体保健坊注册的现有EnerQi会员(非在线用户):我们已经将您的会员资格上线。 请在此注册一个新的在线帐户。请务必输入您现有EnerQi会员的注册电话号码,以便与新的在线帐户衔接。
  • 在您访问益康实体保健坊时,电话号码是验证注册会员资格的一种方式。 会员必须在付款前向收银员告知注册之电话号码,以获得Qi积分并在线下享受优惠。
  • 出生日期(DOB)也是必要的,以确保您受益于益康生日月份奖励(生日月份可获取最多5倍的Qi积分)。 请确保键入正确的出生日期,一旦输入错误将无法在“My Account”中撤消。

是的, 线上Enerqi会员资格也适用于益康实体保健坊, 您可以同时在线上商店和实体店获得Qi积分。 在您访问任一益康实体保健坊时,只需在付款前向收银员告知您的注册电话号码即可获得积分。 积分将在下一个工作日与系统同步,可在Qi Point History页面查看。

EnerQi是一种无卡忠诚度计划。 您需要做的就是在益康线上商店购物之前,使用您所注册的电邮和密码登录,或者在任何益康实体保健坊付款前将您的注册电话号码告知收银员。

  • 您可以在 My Account > Dashboard 上查看您的积分概况。
  • 请到 My Account > Qi Point History 查看积分累积记录。

请到 My Account > Redeem 以查看我们的最新奖励,填写兑换表格并寄回给我们。 我们的EnerQi客服将通过电子邮件通知您的兑换状态。